Customer Service
Select Assessment for Customer Service is an interactive, online test used to measure candidates for call center hiring. It evaluates hourly candidates for call centers, customer service, and outbound sales environments. This call center test blends the latest technology with proven methodology to provide an efficient and innovative solution to evaluate people for your call center operations. This comprehensive and easy-to-implement solution takes the hassle and uncertainty out of employee testing.
Benefits
A few benefits your company can experience by using Select Assessment for Customer Service call center evaluation include:
- Increases the quality of applicants hired because they're being measured against the competencies critical for job success.
- Decreases the time required to hire by evaluating candidates faster and interviewing only the most qualified.
- Enables consistent and confident hiring of competent and motivated employees.
On-screen instructions help to guide the candidate through the pre employment assessment test, so only minimal administrative support is needed.
The Select Assessment for Customer Service also includes the "Risk Reliability Index." This index measures a candidate's propensity toward behaviors that may lead to negative consequences for him/herself or others. The measures are related to responsible work behavior, attendance, and organizational commitment and inclination for employee theft.
Features
The assessment test evaluates basic competencies for call center positions and is often a piece of a larger selection system which may include one or more of the following options:
- EZ App – Select International's fast and convenient toll-free or web-based application system
- ServiceFit – A quick web-based assessment that screens out high risk-taking candidates early in the selection process.
- SelecTrak – Select International's powerful web-based applicant tracking and reporting database
- Select Interviewing – Select International's efficient and structured behavioral based interviewing process.
Select Assessment for Customer Service measures the following eight core competencies:
- Customer Commitment
- Interpersonal Skills
- Ownership
- Quality Focus
- Problem Solving
- Sales Focus
- Processing Speed
- Data Entry
These competencies are measured using various methods including:
- Personal Beliefs
- Call Center Scenarios
- Logical Reasoning
- Comparing Objects
- Typing Test
