Candidate reactions matter. We know this and we’ve written about this before. Candidate reactions are important because they can affect candidates’ attraction to the organization, as well as their likelihood of accepting an offer, of filing legal complaints, and of being a future customer. We often think about candidate reactions as they relate to specific steps in the hiring process. For example, does a candidate think the assessment was fair? Does a candidate think he had an opportunity to demonstrate his skills during the interview?
However, we sometimes don’t think about how (or forget that) our behaviors can positively or negatively impact a candidate’s motivation to continue in the job search or hiring process. A recent study brought this very notion to light.