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Behavior and Selection in Adopting a Lean “Stop the Line” Mentality in Healthcare Hiring

 

What does it mean to adopt Lean in healthcare?  Doing some process mapping?  Scheduling a Gemba event?  What about “stopping the line”?  This last concept can be a real hurdle because of the culture of a hospital.  From a recent Healthleaders Media article:

Healthcare Hiring: Six Reasons Running a Hospital is Different with Senior Leadership Retention

 

Hospital senior leadership turnover is a problem.  It makes it is difficult to implement long term strategic plans.  It’s hard to get buy-in from physicians and staff on operational changes when they believe the leadership team won’t be around to see it through.

Job Candidate Reaction to Healthcare Employee Assessments

 

Structured selection tools have been used for decades in many industries.  If properly designed and used, they improve quality, reduce turnover, reduce injuries and enhance legal defensibility.

Healthcare Hiring: 10 Questions a Physician Should Ask You During an Interview

 

In an interesting twist in healthcare hiring, we now have physicians seeking advice on how to “select” their employer.  They realize that the financial success and the personal satisfaction of their career will depend, to a large extent, on choosing the right situation.  They come out of residency poorly prepared to evaluate potential practice settings, be they with a group or a hospital.  Not surprisingly, a few years into their career, they often discover that it is not what they were looking for and they are back to square one.  This is not the sort of career uncertainty they envisioned when they entered the medical profession.

Physician Healthcare Hiring: Thinking about a physician “workforce”

 

The wave of physician employment by hospitals continues. Unfortunately, so does the rather haphazard approach to managing this growing and very unique workforce.  We’ve not thought of how to incorporate this workforce phenomenon into the overall healthcare hiring strategy.

Healthcare Hiring and OFCCP Jurisdiction: Congress to the Rescue?

 

In December of 2010, the Office of Federal Contract Compliance Programs (OFCCP) took the position that hospitals were subject to its jurisdiction as a result of contracts to provide care under TRICARE, the federal government’s healthcare program for active duty and retired military and their families.  See Directive 293 from OFCCP Director Patricia Shiu.

Selecting Effective Healthcare Managers: Too Important to Just Roll the Dice

 
Our team was working on a new hiring system for hospital.  Among other goals, this hospital wants to ensure that every hiring decision helps to improve the patient experience.   They’ve also recognized that they need to do a better job identifying direct contributors with management potential, selecting those with the best chance of success, and then providing new managers with every opportunity to succeed.

Hospitals are notorious for assuming that a talented nurse, therapist or physician will make a good nurse-manager, department head or physician leader.  Part of the problem is that nearly 100% of

Current Trends Impacting Talent Strategies

 
Patient Satisfaction Impacted by Low Expectations

Patient satisfaction reporting could be affected by the "nocebo effect"--the opposite of the placebo effect--in which patients have low expectations and report low outcomes, thereby affecting hospital scores, according to an editorial in the

What Role Does Selection Play in Patient Centered Care?

 
We hear it all the time – “Patient-Centered Care”.  Is it just the latest buzzword?  Is it some vague, un-obtainable goal?  Once we know what it is, how do we achieve it?

A definition of patient centered care advanced by the Institute for Health Care Improvement (IHI) includes:

Consideration of “patients’ cultural traditions, their personal



How Employee Selection Impacts the Patient Experience

 
One of our hospital clients had a particular issue with high turnover and poor quality with patient transporters.  We worked with them to streamline the selection process including the phone screen, use of a high quality online assessment, and structured, behavioral interview.  HR is happy because there is less work required to screen the candidate pool.  Hiring managers are happy because they don’t need to interview as many
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