Should Your Hiring Process Change for New Manufacturing Technology?

Posted by  Jaclyn Menendez

hiring for new manufacturing technology

I recently had the opportunity to tour two manufacturing plants back-to-back. They both made the same products, they were both located in the same general vicinity, and the work itself was largely the same across both plants. The only difference? One had been using the same machines since the company’s inception, and the other had been upgraded to brand-new manufacturing technology within the past two years. My mission was to determine if this upgrade at one plant would warrant an upgrade in their manufacturing hiring process as well. In other words, how would this new technology affect our definition of a “qualified” applicant? Would employees need markedly different skills or abilities in order to be successful at a cutting-edge manufacturing plant?


What Can Personality Really Tell Us About Job Candidates?

Posted by  Jaclyn Menendez

selection system

If you’re new to the field of selection, you might be wondering why assessing for personality is a common tool used in the hiring process. While most selection systems will also include other steps in their process as well, assessing personality is almost always recommended at some stage of your process. Here are the main reasons why.


What Makes a Great Leader? It Depends On Your Organization

Posted by  Trevor McGlochlin

iStock-637080884.jpgThere is more to a job than just winning. A great example of a leader who came to that realization is David Blatt. In January of 2016, Blatt was coaching the Cleveland Cavaliers basketball team of the NBA. In the middle of the season, while his team was leading the Eastern Conference with an impressive record of 30-11 (30 wins and 11 losses), he was fired. The general manager, David Griffin, explained that the separation was due to a lack of fit. A coach who performs at the highest level and is successful based on, arguably, the most important objective metric in professional sports (wins), can still lose his job. Maybe winning isn’t everything after all.


Are Employee Assessments the Same as IQ Tests?

Posted by  Jaclyn Menendez

Recently, I was talking with a friend who was in the middle of applying for a position at a new organization. He mentioned that the latest stage of the application was an IQ test. I am always curious about employee assessment processes for organizations, so I probed a bit more and asked him what it consisted of. “Oh, you know,” he replied, “it asked me things like if I like working with other people, and if I lose my temper easily.”


Not All of Your Competencies Are Created Equal

Posted by  Rachel Reid


The main goal of a hiring process is to determine which applicant in your pool is going to be the best candidate for the job.  This candidate can be found by searching through applicants that are qualified in experience, technical knowledge, personality, and fit.

Determining what factors are most important in a hiring decision is usually uncovered with a job analysis. However, not all qualifications are created equal when considering them in a hiring process context. For example, Positive Attitude may be a nice-to-have competency, but it may not carry the same importance or weight as something like Work Ethic. While many positions have a checklist of criteria that are needed to be considered eligible for the job, it is important to determine which factors are most critical for successful job performance.


Ask the Expert: How Important Is Industry Experience When Hiring Leaders?

Posted by  Amie Lawrence, Ph.D.

ask-an-expert.jpgEditor's Note: This post is a question that we often receive from clients. We decided to have Select's Manager of Product Development, Amie Lawrence, Ph.D., give a detailed answer.


I have a couple of hiring managers who reject all leadership candidates who do not have experience in our specific industry. The problem is that we work in a niche industry and finding experienced candidates can be challenging. How important is industry experience when hiring leaders?

Dr. Lawrence's Answer:


5 Essential Competencies to Assess When Hiring Customer Service Reps

Posted by  Greg Kedenburg

customer-service.jpgCustomer service is one of the most frequently espoused values in today’s corporate landscape, and for good reason. There are very few organizations that do not interact with the people who consume their products or services in one way or another. Considering today’s “the customer is always right” culture, combined with the ability for anyone to announce instances of poor customer treatment to the world immediately, it makes sense that companies are pushing customer service so hard.

But, if every company values the proper treatment of their customers so highly, why are some organizations so much better at it than others? The answer is that the companies with top-tier customer service understand what it takes to be a good customer service professional, and bring people with the requisite qualities on board. Take a look at what the companies “in the know” are looking for when they hire new customer service professionals:


4 Leadership Traits That New Prime Minister Theresa May Must Display

Posted by  Rose Keith

brexit.jpgResults of the Brexit vote on June 23rd shook the world. Right after the U.K.’s decision to leave the European Union (E.U.), many citizens who had voted pro-Brexit expressed that they didn’t think it would actually happen and that they wished they could change their votes. Prime Minister David Cameron’s resignation was one of the immediate impacts of the Brexit vote. Theresa May became the new Prime Minister in mid-July, and even though she had been on the Remain side (supporting the U.K.’s staying in the E.U.) she says that she will respect the vote to leave.

In this rocky time for the U.K., which leadership traits will be most important for new Prime Minister May to display? Although it could be argued that several characteristics will be key, the following are four competencies that rise to the top of the list.


5 Tips to Getting the Most out of Your 360° Feedback Evaluations

Posted by  Alissa Parr, Ph.D.

360-feedback.jpgHula hoops, trolls, pet rocks, beanie babies, and acid-washed jeans…what do they all have in common? They were all fads in their respective times. In the 90s, several professionals thought that 360° feedback was going to be just that. Professionals were quite skeptical about its staying power and its utility in replacing the traditional performance management or development processes. But, skeptics were just that -- 360° feedback has become a household name in organizations and a big focus of HR practices. Over the past 20 plus years, there have been a lot of refinements and process improvements to make them work well.


How to Make Working From Home, Work for Your Company

Posted by  Steven Jarrett, Ph.D.

working-remotely.jpgWorking remotely, teleworking and telecommuting. There are all terms to describe the working situation of an individual who does not work in an office defined in the traditional sense of the term. The numbers of those workers are growing; according to the American Community Survey, reported by, as of 2014, 2.5% of the workforce in the U.S. now works from home at least half of the time, which is a 102% increase from 2005.

When determining whether an employee should be permitted to work from home, there are several factors for a company to consider. It is important to weigh the benefits with the challenges; certainly there are some cost savings for the employer for items such as office space, furniture and supplies. But there are also aspects of being in the office that are difficult for remote employees to benefit from, such as the possibility of face-to-face interaction and impromptu meetings. Additionally, managers may have some concerns about supervising a remote employee, particularly whether the employee will be responsive and productive.


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