Customer service is one of the most frequently espoused values in today’s corporate landscape, and for good reason. There are very few organizations that do not interact with the people who consume their products or services in one way or another. Considering today’s “the customer is always right” culture, combined with the ability for anyone to announce instances of poor customer treatment to the world immediately, it makes sense that companies are pushing customer service so hard.
But, if every company values the proper treatment of their customers so highly, why are some organizations so much better at it than others? The answer is that the companies with top-tier customer service understand what it takes to be a good customer service professional, and bring people with the requisite qualities on board. Take a look at what the companies “in the know” are looking for when they hire new customer service professionals: