SELECT PERSPECTIVES BLOG

Can Assessing for Employee Integrity Reduce Absences & Poor Performance?

Posted by  Alli Besl, Ph.D.

iStock-476787224.jpgAt Select International we are always focused on continually improving our assessments. We are regularly developing new content and item types to better and more accurately measure the competencies important to employers. A recent outcome of these developmental efforts is a new measure of integrity that has been incorporated into some of our existing assessments. Specifically, we have added the Integrity measure to the Select Assessment for Customer Service®, among others, for some of our clients.


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Here's How to Predict Call Center Success through Hiring

Posted by  Trevor McGlochlin

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The Bureau of Labor Statistics states that customer service is the fourth largest occupation in the United States, mostly operating out of call centers. Leadership in call center organizations is trying to get an edge by making their hiring process more efficient, reducing the potential for turnover, and finding top performers to provide high levels of productivity, quality, revenue, and overall performance. To do this, there is a need to look deeper into the hiring process to find out what characteristics best predict future performance.


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How to Improve Call Center Customer Service: Adopt a Sales Mentality

Posted by  Trevor McGlochlin

Customer service representatives make up a large part of the working class in the United States today. One of the largest industries where you find many of these customer service representatives is in call centers or contact centers. The Bureau of Labor Statistics projects that employment in contact-center-types of environments will grow by 39% between 2014 and 2022.


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