Technology has automated nearly every aspect of the customer experience. With sophisticated technology working to provide on-demand and comprehensive service at your customers' fingertips, your call center representatives are the last line of defense. This makes it more important than ever that your representatives are delivering flawless customer service experiences. The reality, unfortunately, is that they likely are not.
We work with some of the world's top call centers, so we understand the unique needs of hiring managers in this environment. Improving call center hiring is a complex issue - do you need support for any of these common challenges?
EMPLOYEE RELIABILITY
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LOW (OR NO) BUDGET
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INADEQUATE TRAINING
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HANDLE TIMES
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FIRST CONTACT RESOLUTION
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CUSTOMER RATINGS
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We take the guesswork out of screening and selecting individuals into specific jobs within your contact center. By leveraging decades of experience, we've developed precisely calibrated solutions and scoring profiles for the core job functions in your contact centers. Our pre employment assessment solutions and profiles are targeted for several contact center roles, including:
Customer Service |
Technical Support |
Sales |
Collections/ |
Web Chat/ |
Contact us today to learn about how we can improve the performance of your call centers.
Discover the cost-saving benefits of hiring the right employees, the first time.
REQUEST A DEMO5700 Corporate Drive, Suite 250 Pittsburgh, PA 15237
1-800-786-8595 sales@selectintl.comIf you need assistance applying for a position with one of our clients, please review these Frequently Asked Questions.
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