Please review some of the most Frequently Asked Questions (FAQs) below.
Don’t see your question answered below? Still having trouble after following the recommended steps? Email Select International at HelpDesk@selectintl.com or call
1-855-435-7338 for further assistance.
To receive the most efficient service possible, please include the following information when contacting the Select International Help Desk:
Your internet browser, email client or word processing application may have removed the hyperlink. Please copy and paste the link into your browser’s address bar to access the assessment.
You are at the administrative site instead of the candidate site. This can happen if you don’t enter the "s" in https:// or if you have another mistake in the URL. Please confirm that you’ve entered the URL correctly.
The organization may have already received the number of applications they wished to collect for a given facility and/or position, and closed the process.
You may not meet the organization’s reapply policy if you’ve previously submitted an application.
This generally means you’ve already completed this step in the process. If there are other applications available in your application list, make sure you’ve selected the correct one. If you’ve tested for this position previously, your account may not yet be updated to allow you to test again.
The assessment is not connecting to the database. This is usually due to a slow internet connection speed and/or poor quality (e.g., high network latency, wireless internet connection, etc.). This can also occur if the URL is entered as “http” instead of “https.”
First, close the assessment window; your progress will be saved. Next, clear your internet browser’s cache (also called Temporary Internet Files). When finished, close all browser windows. Then, log in and launch the online assessment again.
Choose “No.” If you choose “Yes,” the script will stop running and you will not be able to complete the job assessment test.
No. Once you’ve submitted an answer or page of answers by clicking the next or continue button, you are unable to go back and change a previous answer. Do not use your browser’s back button in an attempt to navigate to a previous page.
Yes. If you are in a timed section, you must close the assessment’s internet browser window to ensure that the timer doesn’t continue to count down. When you are ready to resume, log in using the URL initially provided. You will be taken to the page where you previously stopped and you will have the remaining time on the clock. You may also take a break during any of the instruction sequences since these are not timed. However, your session will time out after 30 minutes of inactivity, so it’s still recommended that you close your online assessment browser window if you will be gone for an extended period of time.
You will not receive a copy of your results. Your results have been received and submitted to the organization for which you’ve tested.
We only provide the assessment results to the organization for which you’ve tested. We do not have any additional information about other steps in the evaluation process, including contact information for the organization for which you’ve tested.
What browsers are supported by Select International's assessments?
To learn about supported browsers and which verisons work best with our assessments click here.
Don’t see your question answered above? Contact Select International with any questions you have about our employee assessments or hiring screening tests.