If you need to fill an opening or openings with a customer service component, Select Assessment® for Customer Service helps with assessing hourly candidates for call center hiring, customer service and sales environments.
The call center assessment blends the latest technology with proven methodology, providing an efficient and innovative solution to evaluate candidates for your call center operations. This comprehensive and easy-to-implement customer service test takes the hassle and uncertainty out of pre-employment screening and testing.
On-screen instructions guide candidates through the customer service test, requiring only minimal administrative support, even when handling a large number of openings and applicants.
Select Assessment for Customer Service provides benefits including a higher overall quality of new hires, decreased time and cost-per-hire, along with improved consistency in the hiring process.
Select Assessment for Customer Service measures eight core competencies:
Additionally, typing speed is assessed through visual and audio transmissions.