Providing customers with an effortless experience to resolve an issue is the key to building customer loyalty in today’s marketplace.
Even though more customers are using self-service options than ever before, they want quick and easy answers from pleasant and knowledgeable individuals when they can’t resolve an issue on their own.
That makes hiring the right representatives critical to every customer-service oriented organization.
Effective customer service plays a major role in the health and success of an organization. Having the right people in place to provide solutions to client problems the first time can make the difference between losing and keeping a customer.
Select International’s solutions for call center hiring make an immediate impact on your operations, sales and client retention.
You’ll save time interviewing, reduce time to fill and hire more intelligently right from the start.
Since 1993, Select International has specialized in finding the right people for the right jobs. We focus on the development and validation of assessment tools that are accurate, efficient and fair.
We have used our expertise to create a suite of assessment solutions for the customer service industry. We know how to find you friendly, dependable and hardworking customer service representatives who will add value to your organization.
Our solutions can be used at all phases of the hiring process.
More than any other place on Earth, it is our society that is best known for demanding superb customer service. How can a company ensure that their customer service staff meets that standard?
The secret lies in equal measures of effectiveness and efficiency in hiring practices. With the sheer volume of applicants applying for customer service jobs, companies must have a strategy in place for finding qualified candidates.
This infographic gives five practical steps for recruiting ideal customer service teams.
Learn how Select International helped Texas Roadhouse train their staff to manage better interviews.