Great customer service can differentiate you from your competitors in today’s marketplace.
Even though technology has created more self-serve options, people want quick and easy answers from pleasant and knowledgeable individuals when they have a problem.
This makes hiring customer service representatives critical to most customer service-oriented organizations.
Excellent customer service is the livelihood of many businesses, and one of the most critical factors in a healthy and successful organization. The right people in direct contact with your clientele make the difference between losing and keeping a customer, so effective call center hiring is critical.
Select International's solutions for call center hiring make an immediate impact on your operations, sales and client retention. You'll save time interviewing, reduce time to fill and hire more intelligently right at the start.
Have developmental areas within your current workforce? Select International's call center assessments are also designed to help organizations look at current employees to address weaknesses and leverage strengths to become more productive – all with little effort and expense.
Since 1993, Select International has specialized in finding the right people for the right jobs. We focus on the development and validation of assessment tools that are accurate, efficient and fair.
We have used our expertise to create a suite of assessment solutions for the customer service industry. We know how to find you friendly, dependable and hardworking customer service representatives who will add value to your organization.
Our solutions can be used at all phases of the hiring process.
More than any other place on Earth, it is our society that is best known for demanding superb customer service. How can a company ensure that their customer service staff meets that standard?
The secret lies in equal measures of effectiveness and efficiency in hiring practices. With the sheer volume of applicants applying for customer service jobs, companies must have a strategy in place for finding qualified candidates.
This infographic gives five practical steps for recruiting ideal customer service teams.