Great customer service can differentiate you from your competitors in today’s retail marketplace. Even though technology has created more self-serve options, people want quick and easy answers from pleasant and knowledgeable individuals when they have a problem. This makes hiring customer service representatives critical to most customer service-oriented organizations.
Although there are plenty of candidates to choose from, organizations are still making poor retail-hiring decisions. As a result, they suffer from high turnover and low productivity. It's easy to make bad decisions when you’re lacking the right information. That’s why customer service tests are essential for retail organizations looking to have a stable, productive workforce.
Since 1993, Select International has specialized in finding the right people for the right jobs. We focus on the development and validation of assessment tools that are accurate, efficient and fair. We have used our expertise to create a suite of assessment solutions for the customer service industry. We know how to find you friendly, dependable and hardworking customer service representatives who will add value to your organization. Our solutions can be used at all phases of the hiring process.
Contact Select International today to talk to our experts about customer service tests or other retail hiring solutions. We’ll work with you to find the best tools for your situation.
The solutions used most frequently by our customer service and retail clients include: