This eBook focuses on broad topics including how to build an organization-wide behavioral competency model and the role of behaviors, particularly emotional intelligence, in creating a high-performing culture and improving outcomes. Outcomes that include not only clinical outcomes, but also patient satisfaction.
We also included the very personal reflections of an HR professional who saw the value of a patient- and family-centered culture, first hand.
A Few of the Topics Addressed:
We hope you find this information to be useful and thought-provoking. Simply complete the form to the right to view this eBook.