The C.A.R.E.S. Assessment allows healthcare staff to understand their own behavioral tendencies and how to modify behaviors to improve patient safety, the patient experience, and how they work with colleagues.
Physicians, nurses and front line staff must collaborate, communicate and display emotional intelligence to improve outcomes and patient satisfaction. Most healthcare professionals, however, are unaware of their natural, behavioral tendencies — behaviors that shape their interactions with patients, families and colleagues. They can’t change their performance, until they understand how to change their behaviors. Understanding and changing these behaviors is the missing piece in traditional, process-focused training.
The Select C.A.R.E.S. Assessment is a simple, 10-minute online tool that generates an individualized report showing where individuals are on the continuum of key behavioral competencies. This assessment is designed for anyone who works with patients - Physicians, Nurses, Allied Health and Technical and Support Staff.
The Select C.A.R.E.S. Assessment is valuable as a stand-alone, developmental tool, as a way to augment existing training or as the basis for a patient experience and safety workshop. Individual and group results can prompt dynamic and impactful discussions about culture, behaviors and patient needs.
Staff learn how their profile impacts interactions with patients and colleagues and how to change behaviors to improve patient outcomes, patient safety, patient satisfaction and organizational success.
The Science of Behaviors
Select International’s Healthcare Team leverages data from millions of assessments conducted around the world. We combine this data with our deep knowledge of healthcare – working with many of the top healthcare systems in the world. We have studied the behaviors that drive patient-centered care and patient safety, and built a tool designed specifically to understand them in a healthcare context.
The C.A.R.E.S. Profile report examines:
Compassion – Are you highly empathic or more factual? Both sides of the spectrum have their strengths and drawbacks when dealing with patient and colleagues.
Awareness –Do you think in broad themes or are you more detail-oriented? By knowing your natural inclination, you can avoid making attention to detail mistakes and alter your behavior to match the situation.
Reaction – How do you respond under pressure? Some people feel emotions too strongly and can become disruptive. Others are so reserved that it is read as a lack of caring.
Emotional Intelligence (EQ) – Do you naturally understand your own emotions and those of others so that you can tailor your behaviors to maximize the patient experience?
Safety – Are you highly aware and attentive to details? Some people have high situational awareness. Others tend to miss details and can seem preoccupied. These people may be fine employees and care about patients, but they will benefit from developing specific behavioral patterns that will make their patients safer.