Healthcare organizations need to provide higher quality, better coordinated, patient-centered care, while controlling costs. Success will require a workforce with cutting-edge clinical and technical skills, but also high levels of compassion, empathy, patient focus, communication and collaboration.
That's why Select International developed a full suite of healthcare specific hiring solutions for both selection and development. These tools can be used at every level in the organization so that today's healthcare workforce can be prepared for tomorrow's challenges.
This eBook focuses on broad topics including how to build an organization-wide behavioral competency model and the role of behaviors, particularly emotional intelligence, in creating a high-performing culture and improving outcomes. Outcomes that include not only clinical outcomes, but also patient satisfaction. We also included the very personal reflections of an HR professional who saw the value of a patient- and family-centered culture, first hand.
Hiring and retaining top nursing talent is critical to quality of care, patient satisfaction and performance improvement.
Technology, process improvements and service excellence programs only go so far. Individual behaviors impact outcomes.
Using Select International's nursing assessments, you can identify nurses with a patient-centered mindset, who are adaptable and fit your vision.
Everyone in your organization impacts the patient experience.
Front line staff, environmental services workers, transporters and patient care technicians often spend more time with patients and family than physicians and nurses.
You may have a robust candidate pool for these positions, but high turnover and poor performance are costly.
Hospitals are counting on a new physician workforce to help develop coordinated care models, increase quality of care, improve patient satisfaction and reduce costs.
Poor performance and disruptive behavior impact organizational goals and physician career satisfaction.
Connecting Behaviors to Your Vision to Improve Outcomes
Healthcare administrators and providers are tasked with finding ways to enhance the quality of care, improve the patient experience, and reduce costs. And they need to do it NOW.
Training and development will only get you so far. This eBook discusses the steps that most impact behavior at the individual level, which is what leads to real, enterprise-wide improvements.
The Healthcare industry is facing significant challenges. Use this eBook to gain insight into how selection and behavioral competencies can positively impact your organization's performance.
While most people focus their attention on physicians, nurses and front line workers, the reality is that a variety of allied health professionals impact patient care.
A patient's clinical outcome and experience can turn on the care provided by a physical or respiratory therapist, radiology technician or other professional or technical member of the team.
Mid-level managers have a significant impact on patient outcomes, the patient and family experience, staff development and retention, and financial performance.
Too often, we promote the best clinician or individual contributor, without evaluating his or her actual management skills and leadership potential.
Our approach identifies the required behavioral skills, and identifies the best candidate for the position. These tools can also drive a structured management development program.
What type of leadership do healthcare organizations need today? These leaders face more challenges than ever before, with issues that include consolidation, accountable care organizations, physician relationships, new payment methodologies, cost pressures and information technology changes.
Executive performance is a multi-million dollar issue. Senior leaders make daily judgments that have an enormous impact on patients, employees, the community and the organization's mission.
You can no longer leave senior leader selection and development to chance.
The assessment has been a great tool for us. It helps us to weed out a bottom tier of applicants. From there, we're able to implement our other processes to ensure we're sending the best people over for the job.