HEALTHCARE HIRING PERSPECTIVES BLOG

HR's Role in Improving the Patient Experience

Posted by  Bryan Warren

What really moves the patient satisfaction needle?

A nicer facility? It certainly can help. Concierge services? Also helpful. Good signage? Service programs, rounding, improving online resources, and easier scheduling? Yes, yes, yes, yes and, yes. And there are dozens of other strategies and tools that can improve the patient experience.

But, above all else, the primary driver of the patient experience are the dozens of interactions that patients and their families have with their healthcare providers. These interactions have a much larger impact than wide-screen TVs or a better cafeteria experience.


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#MeToo in Healthcare – A Broader Cultural Problem?

Posted by  Bryan Warren

We spend a lot of time talking to clients about culture. How can we create a:

But, what about a culture where people feel valued and safe?

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Study Finds Culture and Pride Matter Most to Healthcare Workers

Posted by  Bryan Warren

Some hospitals ask us to start our re-design of their hiring processes at the front-line. It’s logical. Front-line staff - nursing, nursing assistants, medical assistants, and patient care technicians spend more time with patients than anyone and drive the patient experience.


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How Do Leadership Skills Impact Employee Engagement Scores?

Posted by  Bryan Warren

One of my favorite things to do is our leadership “Impact Sessions.” A group of leaders take Select Assessment® for Healthcare Leaders (SAHL), which measures 18 specific leadership behavioral traits. Then we meet to identify:

  1. The biggest challenges facing their hospital/system

  2. The biggest barriers to success – with a specific focus on how:

    1. The group works together

    2. Various levels of the organization work together

    3. Individual and behavioral strengths and weaknesses manifest themselves


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Research Says Nurses from All Generations Want the Same Thing at Work

Posted by  Bryan Warren

Sitting in the opening session of the Hanson Wade Leap HR Healthcare conference this morning, I heard the speaker from England’s National Health System employment group say that their research does NOT indicate that nurses from different generations are looking for something different at work. Danny Mortimer is the CEO NHS Employers. He provided a wonderful overview of key turnover metrics and strategies.


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4 Tactics to Include in Your Employer Branding Strategy

Posted by  Shawn Wilhelm

Talent acquisition teams from every industry are feeling the belt tighten around the waist of the labor market. It's no secret that the unemployment rate is at an 18-year low, and as the number of available jobs go up the number of available workers is going down. As a result, teams are looking for new ways to attract and retain talent. These efforts can yield positive results if you know where to start. I can’t think of a better place than building and promoting your employer brand.


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How to Identify and Turn Around a Bad Healthcare Culture

Posted by  Bryan Warren

Our healthcare clients commonly bring us in to support any number of initiatives– reduce turnover, increase HCAHPS scores, reduce time to fill, or simply hire better performers. Frequently, we end up having a discussion about culture. Culture can be hard to define, but we take the position that your culture is nothing more than the collective behaviors of your workforce. What behaviors do you encourage and reward? What behaviors do you tolerate, or not?


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Become an Employer of Choice by Improving Your Employer Branding

Posted by  Shawn Wilhelm

If you had a dollar for every time you heard about the tight labor market, would you be able to buy yourself lunch or an all-inclusive paid vacation to a resort in Mexico? Alright, a vacation to Mexico might be a stretch, but the labor market is a hot topic these days for a reason.

The Bureau of Labor Statistics recently listed the national unemployment rate at 3.8%, the lowest it’s been since 2000. The lack of available talent means that job seekers have plenty of employment options, forcing you to compete for available job seekers or try to pry candidates away from other employers. No doubt, those other employers are trying to steal your employees, too! To retain your top talent and attract the best candidates, you need to be seen as an employer of choice. To do that, you need to have a strong employer brand.


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How to Measure Communication Skills in the Hiring Process

Posted by  Bryan Warren

I don’t know that many healthcare professionals would immediately consider communication as being at the very top of the list of traditionally valued skills, but maybe that’s changing. It might be changing because in today’s complex healthcare world, all of the more traditionally valued skills are useless if you can’t communicate effectively.


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A Selection System is About More Than Just a Hiring Test

Posted by  Bryan Warren

This week, I received a call from a hospital HR leader asking about tests we have that would reduce nursing turnover. The hospital is currently using a test and likes some of the information it gives them, but they aren't seeing a real, measurable impact. We get this call a lot. Rather than tell her about our tools, I asked her several questions:


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