It was an historic week. The Supreme Court of the Unite
d States upheld the majority of the Patient Protection and Affordable Care Act, including the much debated “individual mandate” (deemed a tax for the purposes of Constitutional analysis). When it comes to changes to our healthcare delivery system and the impact on talent strategies, it means almost nothing!
There’s a real irony here: All the political wrangling and the Supreme Court decision mean little to the delivery system and the changes that will take place within your workforce.
Value-based purchasing, HCHAPS, Accountable Care Organizations, Medical Home models – all were going to happen either way. Reform has been underway for several years and will continue because the current situation is simply not economically viable.
What we know:
- After years of discussing it, we are moving toward a world where payments will be tied to quality and patient satisfaction.
- Quality and price transparency – Consumers will see what care costs and whether it’s effective. Consumerism is becoming a reality.
- To achieve real, lasting cost savings, physicians and hospitals must collaborate to reduce waste and improve efficiency.
- Hospitals will continue to use physician employment as a way to align themselves with the medical staff.
What does this mean for your healthcare talent strategy?
- Physician employment on large scale brings a whole host of HR issues that most hospitals have not considered (Performance management, ROI, employment law issues). Hospitals need to coordinate the physician workforce through human resources. Physician recruitment and hiring cannot be controlled solely by the VPMA/CMO or executive suite.
- Merely competing for bodies with the right credentials to fill vacancies will no longer suffice. Healthcare needs to take its cue from other industries and find ways to build and develop a workforce that can adapt to change, collaborate and innovate on a daily basis – even in a challenging recruiting situation.
- Customer service scores, quality metrics and processes like “lean” can no longer be just interesting projects – they will mean the difference between success and failure.
- We need to dramatically re-think the way we deliver care, and the way we train and develop techs, nurses, support staff and physicians.
So, the Supreme Court’s decision is great fodder for pundits, but to those on the ground struggling to improve patient care and do more with less, the daily challenges remain the same. As we strive to “change the tire while the car is still moving,” which organizations have the wherewithal and fortitude to drive real change?
Join us for a webinar on July 19 to learn how a leading Children’s Hospital is driving culture change to meet these challenges.
Editors note: this webinar already occured. Click here to view a recording of it.