Our team was working on a new hiring system for hospital. Among other goals, this hospital wants to ensure that every hiring decision helps to improve the patient experience. They’ve also recognized that they need to do a better job identifying direct contributors with management potential, selecting those with the best chance of success, and then providing new managers with every opportunity to succeed.
Hospitals are notorious for assuming that a talented nurse, therapist or physician will make a good nurse-manager, department head or physician leader. Part of the problem is that nearly 100% of the education, training, and selection focus has, historically, been on technical and clinical skills