HEALTHCARE HIRING PERSPECTIVES BLOG

Study Finds Culture and Pride Matter Most to Healthcare Workers

Posted by  Bryan Warren

Some hospitals ask us to start our re-design of their hiring processes at the front-line. It’s logical. Front-line staff - nursing, nursing assistants, medical assistants, and patient care technicians spend more time with patients than anyone and drive the patient experience.


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How Do Leadership Skills Impact Employee Engagement Scores?

Posted by  Bryan Warren

One of my favorite things to do is our leadership “Impact Sessions.” A group of leaders take Select Assessment® for Healthcare Leaders (SAHL), which measures 18 specific leadership behavioral traits. Then we meet to identify:

  1. The biggest challenges facing their hospital/system

  2. The biggest barriers to success – with a specific focus on how:

    1. The group works together

    2. Various levels of the organization work together

    3. Individual and behavioral strengths and weaknesses manifest themselves


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How to Measure Communication Skills in the Hiring Process

Posted by  Bryan Warren

I don’t know that many healthcare professionals would immediately consider communication as being at the very top of the list of traditionally valued skills, but maybe that’s changing. It might be changing because in today’s complex healthcare world, all of the more traditionally valued skills are useless if you can’t communicate effectively.


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HR’s Role After a Hospital Merger 

Posted by  Bryan Warren

The Merger Wave

One (perhaps unintended) result of healthcare reform has been an explosion of hospital mergers.  In an effort to enhance care delivery efficiency and save costs, systems are merging.  The American Hospital Association reported 457 hospital mergers between 2010 and 2014.  In 2015, activity increased by 18% over 2014. 

Consolidation is a strategy used by an organization to achieve its goals – but is it effective?  Across all industries, despite high hopes by both parties, it’s not uncommon for neither to ultimately be thrilled with the outcome. By some estimates, more than 70% of mergers and acquisitions fail to achieve their strategic and financial objectives. 


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3 Areas of Improvement for Interdisciplinary Team Success in Healthcare

Posted by  Bryan Warren

Anytime we do a workshop with a healthcare leadership team, we end up spending a lot of time talking about trust, collaboration and accountability. For decades, we’ve been trying to build highly collaborative teams. The vision is that interdisciplinary teams will build more effective care delivery models.


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Today's Most Relevant Issues Facing Medical Staff Relations

Posted by  Bryan Warren

I had the privilege last week of moderating a panel discussion at a regional American College of Healthcare Executives meeting. The panel discussion topic was “Medical Staff Relations.”

Obviously, this is a pretty broad topic so we focused the discussion on what the panel – and the audience – see as today’s most relevant issues. The panel included the VPMA of one of the region’s top hospitals. She is the person in charge of physician credentialing and performance for one of the region’s largest providers of urgent care services and she recruits for and focuses on development of a team of 1,300 providers.


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How Personality Impacts Physician Success, Burnout, and Disruptive Behavior

Posted by  Bryan Warren

In recent weeks, I’ve been back in the world of physician-hospital alignment, speaking on the topic at a recent conference and preparing to moderate a local American College of Healthcare Executives panel on hospital-medical staff relations.

In these discussions several topics come up over and over:

  1. We are asking physicians to lead but are we preparing them to lead effectively?

  2. Why are so many physicians dissatisfied?

  3. Why are health systems struggling to engage the medical staff in important initiatives?

  4. What can we do about physician burnout?

We could talk for hours on each of these topics, but let me give a few brief thoughts on each.


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4 Ways Everyone Can Increase Patient Satisfaction

Posted by  Bryan Warren

Nurses and physicians aren’t the only ones impacting patient satisfaction scores. Direct care providers like nursing assistants, dietary service workers, environmental services, transporters, and other front line workers have a big impact on the patient experience. These often-overlooked work groups can make or break the patient experience. But, some senior leaders do recognize this and make sure their teams are aware of their impact on this very important healthcare mission. 


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Can your Healthcare Hiring Strategy Build a Culture of Love?

Posted by  Bryan Warren

The Evolution of Organizational Culture: First Generation - Patient Experience

I’ve been in healthcare long enough to recall the first discussions about “culture” and “the patient experience” some 20 years ago. The first generation of these discussions led to basic training programs that went beyond clinical and technical skills, trying to learn from other industries to build a service culture focused on patients. For an industry steeped in clinical and technical expertise, it all felt quite strange.


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4 Points Prove the Importance of Employee Engagement

Posted by  Bryan Warren

I had the pleasure of joining Mark Sevco, from the University of Pittsburgh Medical Center for a presentation at TMA’s 7th annual People in Healthcare Summit. This event brought together senior talent professionals from the top health systems around the country. Our presentation was on: Building a New Hospital, and a New Culture – Lessons Learned.


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How Culture Drives or Hinders Hospital Outcomes