- Testing
- Manufacturing
- Contact Center
- Retail
- Data Entry
- Sales Consultant
- Professional
- Service Professional
- Web-based Technical
- Leader Manufacturing
- Leader Service
- Executive Assessment
- Behavioral Interviewing
- Web Pre-screening
- Phone Pre-screening
- In-Basket
- Applicant Tracking
- Job Analysis
- Succession Planning
- Narrative 360
Contact Center
Select Assessment for Customer Service
Select Assessment® for Customer Service is an interactive, web-based assessment used to measure candidates for call center hiring. It evaluates entry-level candidates for contact centers/call centers, customer service, and outbound sales environments. This assessment blends the latest technology with proven methodology to provide an efficient and innovative solution to evaluate people for your call center operations. This comprehensive and easy-to-implement solution takes the hassle and uncertainty out of employee assessment.
Benefits
A few benefits your company can experience by using Select Assessment for
Customer Service call center hiring:
- Increases the quality of applicants hired because they’re being measured against the competencies critical for job success.
- Decreases the time required to hire by evaluating candidates faster and interviewing only the most qualified.
- Enables consistent and confident hiring of competent and motivated employees.
On-screen instructions help to guide the candidate through the pre employment screening assessment, so only minimal administrative support is needed.
The Select Assessment for Customer Service also includes the “Risk Reliability Index.” This index measures a candidate’s propensity toward behaviors that may lead to negative consequences for him/herself or others. The measures are related to responsible work behavior, attendance, and organizational commitment and inclination for employee theft.
Features
The pre employment screening assessment evaluates basic competencies for manufacturing positions and is
often a piece of a larger
selection system.
Instrumental for call center hiring, Select Assessment for Customer Service measures
the following eight core competencies:
- Customer Commitment
- Interpersonal Skills
- Ownership
- Quality Focus
- Problem Solving
- Sales Focus
- Processing Speed
- Data Entry
These competencies are measured using various methods including:
- Personal Beliefs
- Call Center Scenarios
- Logical Reasoning
- Comparing Objects
- Typing Test
Additional Information on Select Assessment for Customer Service
- Select Assessment for Customer Service – Technical Report
Which Golf Tournaments are the Best Tests of Player Ability?
This paper examines the concept of golf tournament validity. Applying psychometric testing theory to golf tournaments, it examines the tournament results from the entire 2004 PGA season. The study also measured the difficulty and discrimination of the tournaments, and explored the interaction between validity, difficulty, and discrimination.
