Retail

Select Assessment for Retail Associates

Select Assessment for Retail Associates^® is an interactive, web-based assessment (also available as paper and pencil) designed for entry-level, frontline customer contact associates in retail venues. This comprehensive assessment blends the latest technology with proven methodology to provide an efficient and innovative solution, which takes the hassle and uncertainty out of employee assessment.

Benefits
Using Select Assessment for Retail Associates can help retailers:

• Reduce turnover
• Reduce absenteeism
• Reduce shrinkage
• Increase customer satisfaction
• Increase sales
• Increase repeat business.

On-screen instructions guide the candidate through the pre employment screening assessment, so only minimal administrative support is needed.

Features
This assessment measures basic competencies for frontline sales associates and is often a component of a larger selection system that might include one or more of the following options:

• EZ App^® – Select International’s fast and convenient toll-free or web-based job application system
• SelecTrak^® – Select International’s powerful web-based applicant tracking and reporting database
• Select Interviewing^® – Select International’s efficient and structured behavioral based interviewing process

Also included in the assessment is a Risk Reliability Index, which measures a candidate’s propensity toward behaviors that might lead to negative consequences for him/herself or others. The measures are related to responsible work behavior, attendance, organizational commitment, and inclination for employee theft.

Select Assessment for Retail Associates measures key behaviors needed for success as frontline sales associates:

• Personality Scales—includes sales and customer focus, work ethic, interpersonal skills, and problem solving.
• Face-valid Situational Judgment items—measures sales focus, customer focus, and problem solving.

Finally, both paper and pencil and on-line administration options are available:

• For many retailers, computer availability for testing is limited. Having both delivery options allows enable every retailer to do testing and have scores within the same day.
• The paper and pencil form is administered with an answer sheet. The candidate answers are entered into an on-line scoring form, allowing scoring within seconds.
• The web-based version of the assessment is paper- and hassle-free, for normal and seasonal hiring. Once the candidate completes the assessment, files are automatically scored, providing real-time results.

Candidates complete the assessment in about 45 minutes. It’s a great tool for busy retail managers who want to save time by only interviewing applicants with the best chance for success.

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