Service Professionals

Select Assessment for Service Professionals

Select Assessment^® for Service Professionals is a web-based assessment for applicant screening and employee evaluation that measures critical success factors for professionals in higher-level customer service positions. The assessment, which candidates can complete remotely, fits nicely into a company’s selection or employee development system.

Use Select Assessment for Service Professionals in many ways, including:

• As a screening tool for selection in the search for new hires.
• As a development tool in an internal performance evaluation process.
• Coupled with a 360 feedback instrument, for more robust development data.

Select Assessment for Service Professionals can be combined with a structured telephone interview by a trained assessor to provide even more robust data and improve predictive accuracy, adding even greater value to the entire process.

Benefits
Select Assessment for Service Professionals:

• Increases the quality of applicants hired because they’re being measured against the competencies critical for job success.
• Decreases the time required to hire because you can evaluate candidates faster and interview only the most qualified.
• Enables consistent and confident hiring of competent and motivated employees.
• Saves your company time and money by offering candidates the option of completing the assessment from home.
• Includes on-screen instructions to guide the candidate through the screening assessment, so only minimal administrative support is needed.

Features
Select Assessment for Service Professionals measures several competency areas found in the majority of service professional positions, including:

• Customer Focus
• Competitive Drive
• Adaptability/Stress Tolerance
• Attention to Detail
• Conscientiousness
• Applied Problem Solving
• Leader Manufacturing

Top
 

 

 

SEARCH