In the retail space, revenue is directly related to the employees that are on the front lines and who are in contact with customers every day. In the eyes of the consumer, they are the face of that organization.
Retail organizations that have implemented employee assessments as a part of their selection process for customer facing positions have been able to improve customer service and customer satisfaction – both of which are directly related to increased revenues.
Using a service focused pre-employment test can identify and eliminated candidates who are high risk. Learn how a national sporting goods retailer was able to test potential candidates for important competencies and ultimately was able to reduce turnover and increase revenue.