About a year ago we started working with a manufacturing company – one of their sites had been struggling with high incident rates for the previous couple of years. Their TRIR was significantly higher than the industry norm and they were having a significant issue with slips, trips and falls. When we began working with their leadership team, we realized that they had a great set of dedicated, seasoned supervisors, who had a strong work ethic and wanted to do the right thing. However, there was one problem – they didn’t necessarily have the strongest people skills. While this was apparent immediately upon meeting them, it was later confirmed when they completed a safety leadership assessment which measured their leadership style.