The Customer Service Test

ServiceFit Helps you Select the Most Service-Oriented Applicants

If customer service is of critical importance to your organization, you know how important it is to have front-line workers who exhibit the customer service skills needed to delight your customers and meet their needs.  ServiceFit can help you identify people with the service and/or sales aptitude necessary to perform effectively in your call center's customer-facing roles.

ServiceFit is a valid and predictive online customer service assessment designed to be used across a variety of industries.  This brief, cost-effective assessment can be integrated with your existing application process, or implemented along with Select International's EZ App.

This customer service test measures risk factors supported by more than 20 years of research about what makes service professionals effective.  The results from the assessment indicate where a candidate may have 'risk' factors that could impede successful job performance.

Following are a few areas that ServiceFit can measure:

  • Likeliness of being a good customer service or sales representative
  • Ability to influence others
  • Performance under pressure
  • Good attendance
  • Low risk for turnover
  • Quality risk
  • Productivity
  • Service potential
  • Sales potential

The assessment provides a one-page report that gives scores for each risk factor and contains a final recommendation. Additionally, the report provides interview probing questions that can be used in the next stage of the hiring process.

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